Showing posts with label internet marketing. Show all posts
Showing posts with label internet marketing. Show all posts

3/12/2012

Telling A Story

There are countless helpful advice blogs and tutorials for every aspect of online selling and I think sometimes, in the middle of that how-to cacophony,  a few aspects of the marketing world tend to get slighted. One that I believe is extremely underrated and under-explored is the use of storytelling.

Here, in the world of e-commerce, potential customers are more inclined to take their time and peruse a sellers works and creations. Or, as the case may be, many sellers and their work. There is no rush or feeling of a salesperson looking over their shoulder.  If they are intrigued by the visual aspect they are likely to dig a little deeper. This, I believe, offers a great opportunity and the more you have for a buyer to discover, the more they can come to feel connected to you despite being in the faceless realm of cyberspace.

And this is where I see many people shortchanging themselves in their presentation.

The buyers I have met, through all of my Etsy shop, art gallery and commercial brick and mortar pursuits almost always comment on the story I offer for every item I create. I have heard it time and again that a poem made someone want my imagery, that the story I provided of an Egyptian Goddess steered them to purchase a gift for themselves and I lost count long ago how many people have written me about the Barry Lopez story I mention in my Etsy profile “Where can I find that?”  or “Can you recommend anything else?”

If they are reading that, I know they are likely reading my item descriptions too.

The story we provide can come from many places. If, for example, you make jewelry, you can talk about why you feel drawn to designing it or how you got started with it. You can write about the origins of the stones or beads you use or the inspiration that you had for creating a certain piece.

It doesn’t have to reveal a lot. 
It doesn’t have to be poetic or meet a standard set by anyone else.
But it MUST be from within

In the case of an item like my new Miniature Moai Statues I have pictured below, I came at the story from two perspectives. On one hand I shared the way the mystery of the ancient Moai statues affected me as a child and two, I offered a bit of the history behind the large monoliths that inspired these.







In building the description from both angles I feel it allows several opportunities to connect and it lends a bit of personal backdrop to the item. I sold two sets in the first week and both customers wrote to me commenting on the story I had provided. It turns out they both feel very much as I do about them. That made me happy because, while I certainly am here to sell my work, I also want people to know there is a reason behind everything I make. A connection somewhere along the way from within my own life.  I believe that has been a large part of why customers have been so willing to share a bit of themselves in return as well as to purchase my work.

The perception we should impart is one of loving what we do and an inkling of why we do it. It doesn't  matter how simple or how difficult the craft is. We should express when it is coming from the heart, inspired by nature, culled from our experiences or representative of our surroundings, our travels or our life.

Just remember to pull it from inside yourself.
I believe it matters.

Do you feel storytelling is an important part of your creative work and sales? Do you find it enjoyable to share the inspirations or the details behind what you create?  Please share you thoughts with me and with our group! We’d love to hear from you. :)

Thank you for reading. . .

nicolas

Here are links to a few other views on the subject :
Viktoria from Donauluft
 Pure Pixie's Blog
One Clay Bead: Storyteller or Boring Seller?

11/03/2011

The Don’t Do List, pt 3: Don’t Play Small

Creating a successful business with your talent and skills is not for the timid, the petty, nor the shallow mind. It takes guts to put yourself out there each day and offer up something made with heart. It takes being in a perpetual creative flow of innovation, which means not allowing yourself to get dragged down into negative or fear based perspectives.

Our Don’t Do List is offered by Artisans Gallery Team members from the lessons we’ve learned by making and observing mistakes. Sometimes the best advice is about what not to do!

1) Don’t take it personally!

It’s a given that you won’t like every communication from buyers, or comments posted in the Forums. But if you approach every-day workspace communications with too much personal passion and enthusiasm, your day can get eaten up with worry and resentment. You may also lose opportunities by misreading someone’s intentions.

As Eve of EvesLttleEarthlings observes:

Don't get annoyed when customers ask for a discount. The forums are full of sellers who think this is an insult. I personally never give discounts, but usually when I politely explain why, they purchase at full price anyway.

Custom made doll from EvesLittleEarthlings

Renee from DecorateTheDiva advises:

Don't tell customers you are having a bad day, or your life problems. Keep it upbeat and joyful especially around the holidays. Stay focused on the topic and keep it simple.

glass and brass woodland acorn necklace from DecoratetheDiva

2) Don’t stand still.

Keep moving and progressing in your work. It’s fun for you, and good for business, too.

As Lauren of lapisbeach says:

Don't be afraid to try new things. When I first opened my Etsy shop I only had soft knit items in my shop. With a friend's encouragement- I started experimenting with wire.....now the wire line dominates my shop listings. Who knows what is next!

Black Pearl necklace from lapisbeach

3) “Don't copy someone else's work - even if you can, even if they are selling like mad.” – from Genevieve of jibbyandjuna

handmade original polymer clay necklace from jibbyandjuna

It’s not fair, it’s not legal, and it’s not good businesswise to copy someone’s original designs. If an image inspires you, your final product must deviate from the inspiration piece by at least 30% in order to be legally defensible as your own work.

I hope you’ve enjoyed our series!

The Don’t Do List part 1- Shipping

The Don’t Do List part 2- to Avoid Negative feedback

by Lee Wolfe/ OneClayBead

Your comments, questions, and ideas are welcome!

10/21/2011

The DON’T DO list, pt 2, to avoid negative feedback

In order to have a successful transaction in internet sales, you need to deliver a great product in a timely fashion, but that is not enough. You must also understand the expectations of your buyers. It is critical to know PayPal’s policies for both buyer and seller protection as well. There are many ways in which good sellers with great products incur negative feedback on Etsy. Some of it is unavoidable, but keeping a high score overall greatly helps your success. As a team of successful sellers with good feedback, we’ve learned how to resolve or avoid most of the situations that result in an unhappy buyer. Here are our best tips to avoid negative feedback:

1) Always reply quickly, and communicate with thorough details and respect. As Estella from Staroftheeast  (feedback score 2333, 100%) says,

Don't keep a question of a buyer or potential buyer unanswered, no matter how bad, negative or annoying the question/problem is. Not answering is the worst you can do, and will only make a buyer very angry :)
p.s. I have seen lots of sellers who got their neg. or neutral feedback because of lack of communication and/or not answering convo's.

handmade necklace entitled Dragon’s Skin from Staroftheeast

2) Give precise details in each listing. Buyers are unhappy when something is larger or smaller than they imagined.

Diane of SignsByDiane (feedback score 855, 100% positive) says:

Please don't leave me guessing just how large or small something is....and since this is a US based site please have measurements posted in inches too.

This Shabby Chic Wedding Sign by SignsByDiane shows the scale of her piece in the listing photo as well as in the listing copy.

3) Take responsibility for your part in the transaction problem. Don’t get overly defensive or blaming- that just polarizes the situation.

As Sarah-Lambert Cook from TuckooandMooCow (feedback score 855, 100%)says:

Don't be afraid to own your mistakes. Customers appreciate knowing and you can often win a fan for life by owning your own mistakes and fixing them right away.

hand painted watercolor earrings from TuckooandMooCow

4) Understand a Buyer’s Rights as interpreted by both PayPal and Etsy.

As Lee of OneClayBead (feedback score 1482, 100%)  has learned:

Don't tell a buyer whose package has just gone missing that they are flat out of luck. Whether you think it is fair or not, you will be held liable for non-delivery in most cases. PayPal will side with a buyer unless you have delivery confirmation and a confirmed address. And even if PayPal sides with you, the buyer can appeal to their credit card holder for a chargeback. So the best approach with a buyer who hasn't received their package is to respond immediately with any info that you have, and a concerned and friendly tone. Make efforts to track down the package. And be prepared to refund all or part of their money if necessary, with courtesy. Having insurance for expensive pieces helps!

ceramic wine goblets, wheel thrown from OneClayBead

5) Actively work towards a win/win resolution. Refrain from unprofessional insults to unhappy buyers.

Heather of HeatherKent (feedback score 691, 100%) wisely advises:

Don't burn any bridges - You don't know which customers will come back and order dozens more items from you! Treat every customer as if they are your only customer.

personalized original art necklace from HeatherKent

Pt 1 of this series is here: http://artisansgalleryteam.blogspot.com/2011/10/dont-do-list-pt-1-shipping.html

Pt 3 coming Monday, 11/24/11

We welcome comments and further suggestions!

10/20/2011

The DON’T DO list, pt 1, Shipping

As seasoned Etsy sellers, we’ve learned what you need to do to succeed and thrive. Our most valuable lessons have come from making and observing costly mistakes, so don’t not read this list, as members share the best  from their personal DON’T DO lists.

When you are SHIPPING:

1) DON’T leave a buyer guessing about how and when their package will be arriving.

Jen of SewnNatural advises:

Don't silently take in orders. Once someone places an order, we send them a note (ideally within a few hours) to thank them, confirm their order, the shipping method and timeframe, and let them know we will send them another message as soon as their order ships out. We go over details and shipping info that might not have been noticed by the buyer.

Here is an organic baby hat for sale at SewnNatural, modeled by the cutest baby ever!

2) DON’T assume that a buyer has read all of your shop policies, listing copy, and shop announcement where you’ve specified  vital shipping info.

As Yael of TheJoyofColor says:

Don't take for granted that buyers read all the information in your listing. In your thanks you note to buyer specify again the time it takes for an item to arrive. Especially if you are an international seller, this can save lots of embarrassment.

Pumpkin Hill archival print by TheJoyofColor

3) DON’T “gestimate” postage. You will lose repeat business if you inconvenience a buyer.

Toni of TheBuckToothedBunny related:

Ugh, I had to go to the post office today and wait in line to pay the $.43 postage due on an item that I ordered.

4) DON’T save money with inferior packing material. Reused materials are fine as long as they aren’t ragged and dirty.

This is also from Toni:

Don't skimp on shipping materials, I appreciate when my items arrive clean and in good condition.

Here is a new hand screened bag from TheBuckToothedBunny

This series will continue tomorrow with the Don’t Do list to avoid negative feedback.

Have you found these tips helpful? Have you learned other shipping Don’t Do’s?

By Lee Wolfe of OneClayBead